elevvaatoReturn & Refund Policy
A clear process, from your first message to your refund.
30-day return window
Contact us to request a return within 30 days of receiving your item. For a change-of-mind return, the dress must be unworn, unwashed, undamaged and in its original condition, with original tags and packaging. Indoor try-on to check fit is acceptable; items must remain free from stains and odors.
How to request a return
Email [email protected] with your order number and the reason for your return. Please obtain return authorization and instructions before sending your parcel. Our authorized return address is 49 Rue Dumont D'Urville, 41000 Blois, France.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us with your order number and a description of the issue; photographs may help us assess it. The ordinary unworn/original-condition requirements do not prevent you from reporting a product problem. We will review the issue and arrange an appropriate return and refund or replacement with you.
Return shipping and fees
We cover return shipping for our errors, incorrect items, damage or defects. For change-of-mind returns, the customer pays return shipping. There is no restocking fee.
Refunds
After the returned item has been received, inspected and the refund approved, the refund will be returned automatically to the original payment account within 10 calendar days.
Contact
Contact elevvaato at [email protected], or 49 Rue Dumont D'Urville, 41000 Blois, France.